I've got my order and there is a product missing?
Ok, one of two things could have happened here. The first one is one or more of your products might be on back order. Please check your recent e-mails (including junk) and our customer services team will let you know if there was a slight delay with any items on your order. They can also update you on how long it will be until you get it. If there is no e-mail there, contact us at firstname.lastname@example.org and we'll see if there was an error in processing the order.
One of the products I've ordered is faulty.
We are very sorry to hear this. Before attempting to return a product please ensure that you have not missed anything in the set-up of the product. Manuals and unboxing videos for most of our products can be found at www.prifgear.com. If you are sure you have a faulty product then please go to the Returns page for more information about returning the item or email us at email@example.com. Once we have your faulty item back we’ll arrange a credit or send you a replacement.
My country isn't listed on your delivery page, but I still want all of your brilliant products?
We are currently only supplying products to customers in the UK. We want to eventually deliver to shoppers around the world but we need to make sure it's at a fair price. In the meantime, contact us via email on firstname.lastname@example.org and we'll arrange a quote for you.